ISO / IEC 20000 Parts 2,9,10,11 and 12

Information Technology Service Management System

ISO / IEC 20000


ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management.

The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services.

Key benefits of the Standard

  • Achieve international best practice standards of IT service management,
  • Develop IT services that are driven by and support business objectives,
  • Integrate people, processes and technology to support business goals,
  • Establish controls to measure and maintain consistent levels of service,
  • ISO/IEC 20000 is compatible with ITIL (IT Infrastructure Library) to support continual improvement.

Our Role:

RAI will assist you in developing a tailored documented Information Technology Service management system that includes:

  • Conducting Gap Analysis,
  • Development of a project plan including all documentation requirements and timelines for completion,
  • Conducting Awareness Training of the system,
  • Prepare all needed ISMS Policies, Manual and Procedures including risk assessment, statement of applicability,
  • Implementation Support,
  • Check (Internal Audit),
  • Prepare Corrective Actions Plans,
  • Credibility and international recognition by related governmental authorities and certification bodies.
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